PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE.
Fourmi Bionique inc. (hereinafter “LA FOURMI”) operates the website lafourmibionique.com (the “Website”). The use of the Website is governed by the terms and conditions set out below, which constitute a contract between you and LA FOURMI. LA FOURMI can at any time change these terms and conditions unilaterally.
By using the Website, you acknowledge having read and understood these terms and conditions. If you do not want to be bound by these terms and conditions, you may not use the Website.
Place of operation
LA FOURMI operates the Website from its offices located in the Province of Quebec, Canada. LA FOURMI makes no representation seeking that elements of the Website may be used in places other than Canada and it is forbidden to access the Website from territories, where legislation deems the contents or use of the Website illegal. Those who choose to use the Website do so on their own initiative and are responsible for complying with all applicable local laws. Any claim relating to the Website and its contents, or the use of the Website (including the transactional part), is governed by the laws applicable in the Province of Quebec (Canada) and the district court chosen by the Parties is the judicial district of Montreal.
Restrictions on use
Unless otherwise specified in any section of the Website, no part of the Website may be copied, reproduced, distributed, published, translated, downloaded, posted or transmitted in any way whatsoever without prior written permission of LA FOURMI. You are permitted to view or download the contents of the Website, but only for non-commercial purposes and provided that you do not modify the content and retain all notices of intellectual property.
The trademarks and logos used or posted on the Website are trademarks of LA FOURMI, its affiliated corporations or any of its partners, if applicable. Nothing in the Website shall be construed to allow, directly or indirectly, the use of a trademark reproduced on the Website without the prior written permission of LA FOURMI or the owner of such trademark.
Limitation of Liability
The Website and its content are provided as is, without any expressed or implied warranty. Subject to any public legislation to the contrary, LA FOURMI hereby declines any responsibility and makes no warranties, including warranties of merchantability or fitness for a particular purpose. In addition, LA FOURMI makes no representation regarding the use, validity, accuracy or reliability of the content displayed on the Website or the results from the use of such content.
Although, LA FOURMI does everything possible to ensure that the Website contains no errors, LA FOURMI hereby declines any responsibility for any errors that may appear on the Website. Its affiliated corporations, managers, employees, representatives or agents shall in no event be liable for any damage related directly or indirectly to the use of the Website, including loss of data or profit arising from the use or the inability to use the content of the Website.
Material transmitted by users
You acknowledge, as a user of the Website, that all elements, information and opinions that you transmit, in any manner whatsoever, to LA FOURMI shall become the sole and exclusive property of the latter and that you waive any moral right with respect to the elements. LA FOURMI notifies you that it can, without any compensation to you, use, reproduce, publish, release, in any manner whatsoever and to anyone, the elements you submit to LA FOURMI. You are also prohibited from transmitting to LA FOURMI items that are illegal, defamatory, obscene or contrary to any applicable law. By submitting to LA FOURMI content items, you attest to LA FOURMI that you have all intellectual property rights over these items. LA FOURMI reserves the right not to publish or to remove any material that you transmit to LA FOURMI at its own discretion and for any reason.
When you place an order on our Website, your order is considered an offer to LA FOURMI. The latter therefore reserves the right to refuse your order at any time for any reason, including the non-availability of products ordered in your area, if products are incorrectly described on your order or if there is an error with our prices on our Website.
If your order is accepted, you will receive a confirmation to that effect. Otherwise, you will receive an email stating that your order has been cancelled or denied. LA FOURMI accepts hereby to refund any amount paid by you on the cancelled or refused order.
You hereby also agree not to resell the products purchased or assign your rights hereunder without the prior written consent of LA FOURMI.
Finally, you are responsible for the applicable sales taxes (federal and provincial), the purchase of products, delivery charges and, where applicable, the costs of customs and any other applicable tax in such matters.
Subject to the preceding article (Orders), LA FOURMI is responsible for delivering your order according to the delivery method chosen. The delivery of any order greater or equal to SEVENTY CANADIAN DOLLARS ($70 CAD) after deducting promotions and before taxes, is free in Canada and USA. Under this amount, a shipping fee of FIFTEEN CANADIAN DOLLARS ($15 CAD) per order is applicable.
Satisfaction of our products returns and refunds
For any return or refund request, please contact us by email at [email protected] making sure to indicate your order number and a short explanation of your dissatisfaction about our product.
If the product does not comply with your order (quality issues, wrong reference received, defective packaging,…) please submit your refund request within 15 days of receiving your order. You will receive a return slip to send the product back to us for the refund of your order. Refunds will be processed within 2 to 15 working days following the receipt of the returned products, if the conditions are respected, on the same method of payment used when ordering.
We will not accept refund requests if the returned bag is opened, except in the case of an obvious product defect.